ELECTRICITY HELP · MSEDCL
MSEDCL power failure complaint: SMS and missed call
MSEDCL publishes SMS and missed-call options for power-failure complaints. The SMS format is NOPOWER followed by your 12-digit consumer number, sent to 9930399303.
Instructions reviewed . Review date is separate from live outage or account status.
SMS or missed call?
The SMS route does not require a registered mobile number. For the missed-call route, call 02250897100 from a mobile registered with MSEDCL. If several consumer accounts share that mobile, the official instructions explain which account is selected; use the specific consumer number when needed.
Check the consumer number
Use the 12-digit number on your bill, preserving leading zeroes. The draft below checks length only; it cannot verify an account. Review the SMS in your messaging app before sending it. Sending an invalid account number may produce an error response.
Save the reply
MSEDCL sends a request reference or identifies an existing open request. Keep that reply and follow up through its consumer portal, app or 1912. A prepared SMS here is not a registered complaint until you send it and receive the utility response.
Low voltage and other faults
The NOPOWER shortcut is for power failure. For low voltage, recurring fluctuations or other issues, use the utility’s general complaint channels and explain the fault. Keep dates, location and earlier references ready for follow-up.
Prepare your complaint
This creates a draft on your device. It does not send a complaint or save your entries.
Prepare a NOPOWER SMS
For power failure only. Enter the 12-digit consumer number printed on your bill. Format checking does not verify the account.
Official services and sources
The utility may change its forms or instructions. Follow the current requirements shown on its official service.